FAQ — Frequently Asked Questions

HOW LONG DOES SHIPPING TAKE?
We ship from our EU warehouse. Delivery takes 4-7 business days for France and 7-12 days for the rest of Europe. You'll receive a tracking number by email.

IS THE NECK FAN SAFE FOR CHILDREN?
Yes — our bladeless design makes it completely safe for kids aged 6 and up.

WHAT IS YOUR RETURN POLICY?
We offer a 30-day no-questions-asked return policy. Contact us at airloopstore@gmail.com and we'll handle everything.

HOW DO I CHARGE THE FAN?
Via USB-C cable (included). A full charge takes about 2 hours and gives you up to 20 hours of use on low speed.

DO YOU OFFER FREE SHIPPING?
Yes! Free shipping on all orders over 50€ in France and 80€ in Europe.

CAN I TRACK MY ORDER?
Absolutely. You'll receive a tracking link by email as soon as your order ships.

HOW DO I CONTACT YOU?
Email us at airloopstore@gmail.com — we reply within 24 hours.